Privacy Policy
Privacy Policy of TNP Learning & Advisory
Effective Date: September 22, 2025
Last Updated: September 22,2030
TNP Learning & Advisory (“TNP,” “we,” “our,” or “us”) is committed to respecting and protecting the privacy of all individuals who engage with our services, visit our website, or interact with our learning and advisory platforms. This Privacy Policy outlines how we collect, use, share, and protect your personal information, and the rights you have regarding your data. By using our services, you agree to the practices described in this Privacy Policy.
1. Introduction
At TNP Learning & Advisory, we understand that your privacy is important. We are dedicated to ensuring that all personal information collected through our training, advisory, and educational services is handled with care, confidentiality, and transparency.
This Privacy Policy is designed to:
Explain what information we collect.
Clarify how we use that information.
Describe with whom we may share information.
Provide information on how we secure your data.
Highlight your rights and choices regarding your information.
2. Information We Collect
We may collect information directly from you, automatically through digital interactions, or from third parties. The types of information include:
2.1 Personal Information Provided by You
Identity Data: Full name, date of birth, gender, nationality, and identification documents where required.
Contact Data: Email address, phone number, mailing address, and emergency contacts.
Professional Data: Job title, organization, qualifications, work history, and skills.
Financial Data: Payment card details, billing address, bank account information, or other necessary details for processing fees.
Education Data: Enrollment history, training progress, certifications, and feedback forms.
2.2 Automatically Collected Information
Technical Data: IP address, browser type, operating system, and device identifiers.
Usage Data: Pages visited, time spent on site, access times, referring website addresses, and learning management system (LMS) activity.
Cookies & Tracking: We may use cookies, beacons, and analytics tools to improve user experience.
2.3 Information from Third Parties
We may receive data from professional networks, partner institutions, or public sources, where permitted by law, to supplement our records.
3. How We Use Your Information
Your information is used for legitimate business purposes, including:
Service Delivery: To provide training, advisory, consulting, and learning programs tailored to your needs.
Communication: To send you updates, course materials, schedules, or changes to our services.
Payment Processing: To manage tuition fees, invoices, and refunds securely.
Customization: To personalize your learning experience, recommend relevant courses, and adapt advisory solutions.
Analytics & Improvement: To assess the effectiveness of our services, track engagement, and improve our offerings.
Compliance: To fulfill legal obligations, regulatory requirements, or government reporting.
Marketing (with consent): To inform you about new programs, events, or opportunities relevant to your professional interests.
4. Sharing of Information
We do not sell your personal information. However, we may share it in the following circumstances:
Service Providers: With trusted third-party vendors that assist in hosting, payment processing, marketing, or data analysis.
Educational Partners: With universities, professional bodies, or accreditation institutions when required for certification.
Legal Compliance: With law enforcement, regulators, or courts if necessary to comply with applicable laws.
Business Transfers: In case of mergers, acquisitions, or restructuring, your information may be transferred to the new entity.
Consent-Based Sharing: With third parties when you have explicitly provided consent.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Typically:
Training records: Retained for five years.
Payment records: Retained for five years.
Communication logs: Retained for three months.
After the retention period, data will be securely deleted, anonymized, or archived.
6. Security of Information
We take appropriate measures to safeguard your personal data, including:
Encryption of sensitive information.
Secure servers and firewalls.
Role-based access controls.
Regular monitoring and audits.
Staff training on data protection practices.
Despite these measures, no online transmission or storage system can be 100% secure. We cannot guarantee absolute protection but strive to minimize risks.
7. Your Rights
Depending on applicable laws, you may have the following rights regarding your data:
Right to Access: You can request details of the personal information we hold about you.
Right to Rectification: You can correct inaccuracies or update incomplete information.
Right to Erasure: You can request deletion of personal data, subject to legal requirements.
Right to Restrict Processing: You may limit how your data is used under certain conditions.
Right to Data Portability: You may request a copy of your data in a commonly used electronic format.
Right to Object: You can object to processing, especially in cases of direct marketing.
Right to Withdraw Consent: If processing is based on consent, you may withdraw it at any time.
8. Cookies and Tracking
Our website and platforms use cookies to enhance your experience. Cookies may:
Remember login credentials.
Track preferences and course progress.
Analyze site traffic and performance.
You can manage cookies through your browser settings, though some features may not function properly if cookies are disabled.
9. Children’s Privacy
Our services are primarily intended for professionals and adult learners. We do not knowingly collect personal information from children under 16 years of age. If we discover that a child’s data has been provided, we will promptly delete it.
10. International Data Transfers
If you access our services from outside Bangladesh, your information may be transferred to, stored, and processed in countries with different data protection laws. We ensure appropriate safeguards are in place to protect your data during such transfers.
11. Third-Party Links
Our website and materials may contain links to external websites. We are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies before providing personal information.
12. Updates to This Policy
We may revise this Privacy Policy from time to time. Updated versions will be posted on our website with the “Last Updated” date at the top. Significant changes will be communicated via email or platform notifications.
13. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, please contact us at:
TNP Learning & Advisory
Email: tnplearningadvisory@gmail.com
Phone: +8801914884058
Address: Fahima Tower, 42-43 Purana Paltan, Level – 4 (4-E), Dhaka – 1000.
We are committed to resolving your privacy concerns promptly and transparently.